View Basket Shopping Basket Icon

Kate Sproston Design Privacy Policy

Here at Kate Sproston Design, data privacy and security are a priority. It is important to us to provide a great customer experience, and instil trust and confidence during every purchase made, whether it be through our website, over the phone, or in person.

How and where we collect personal data

If you contact us, sign up to our newsletter or make a purchase, you will be required to provide personal information to place an order, or for us to keep in touch. If you wish to purchase from us, you will also need to provide payment details such as your credit or debit card number.

What data we collect

To enable us to provide a service and deliver any goods purchased, we will need to collect certain information. This includes your title, name, address, contact telephone number, email address, order details and payment details.

How we use the data collected

Any personal data we collect will be used to fulfil orders placed via our website, over the phone, or in person; or to contact you with any queries regarding the order. We will never use your data to contact you with promotions or events unless you have opted to be added to our mailing list.

Where the data is stored

Details for orders placed through our website or over the phone, are stored in our ecommerce system Roman Cart, which is a password protected site. Orders taken in person do not require all information stated above but will be securely stored as part of our business records.

Third Parties

When we are required to post orders, we will need to share some personal information with our delivery services, Royal Mail, myHermes and Global Freight Solutions. This will include your postal address and possibly a contact email address or telephone number. We cannot be held responsible for their use of your data, but for further information please visit their respective sights to view their privacy policies. Card payments processed though our website are done so via PayPal. Card payments taken over the phone or in person are processed via Merchant Mobile or the Creditcall WebMIS website. Personal data we have collected will never be sold or traded with a third party.

Security

Security is of utmost importance when you contact or purchase from Kate Sproston Design. As you can see from the padlock icon displayed in the web address bar at the top of the screen, our website is verified, and you are therefore shopping on a secure site. We are also PCI DSS Compliant which ensures unbeatable security & protection of sensitive customer information including credit card details.

Google Analytics

When someone visits our website, we are able to use Google analytics to assess how visitors interact with our site. We are able to analyse how a visitor navigated the internet in order to find us, i.e. via a google search, social media, etc. This information is completely anonymous and only records site traffic and interaction. Neither ourselves or Google will make any attempt to discover the identities of visitors.

Links to other websites

Throughout our website we may have links to other websites or services. We are in no way responsible for the content or privacy policies these website or services may have in place. Please be advised to use caution and refer to the individual website/services own privacy policies.

Copyright

The contents of this site and other publications are owned by Kate Sproston Design Ltd. Reproduction is strictly by permission only.

Newsletters and Mailing Lists

When signing up to our mailing list you will be required to share some personal information with us, including your name and email address. You can unsubscribe at any time by clicking the link at the bottom of any of the emails, or by contacting us at sales@katesprostondesign.com.

We will only use this information to contact you regarding promotions and offers, new designs, events, and news from behind the scenes which we feel may be of interest to you. We use a third party provider called MailChimp to deliver our newsletters, and collect some statistics regarding email openings and click throughs using industry standard technologies. These statistics are purely used to help assess how each email newsletter performs, to help us to provide more relevant content for future emails. For more information please follow the ink to view MailChimp’s Privacy Policy. We will in no way share, sell or trade any information from our email lists with other businesses or organisations.

Cookies

Cookies are used on our website as part of our newsletter sign up window, via MailChimp. Cookies are used to remember your preference once you have accepted or declined to be added to our newsletter mailing list. You can choose to accept or decline cookies, but all web browsers automatically accept Cookies unless you modify your browser settings to block them. Please note that by changing your Cookies settings it can adversely affect the performance of our website.

Access Your Personal Information

If you wish to discuss any of the above, require more information, or if you would like to view, amend or delete your personal data, please send a request to sales@katesprostondesign.com and we will be more than happy to help.