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Terms & Conditions

Placing an Order

By placing an order with us you have agreed to our Terms & Conditions, and we must receive payment in full before the order can be accepted. Upon acceptance of your order you will be sent a confirmation e-mail. Prices and availability are subject to change without notice.

Personalised Items

Upon entering personalised details and purchasing the item, the buyer has agreed the information given is correct. Any spelling mistakes or inaccurate information is the fault of the buyer and can not be returned or refunded. Refunds will only be granted to personalised products which are deemed faulty.

Materials

Kate Sproston Design Ltd. reserves the right to change product materials and prices without notice.

Availability

All products are subject to availability. If for any reason the item is unavailable or exceeds the estimated delivery time, we will contact you to discuss how best to proceed.

Payment by Cheque

Please note that orders paid for by cheque will not be processed until the payment has cleared. Please make cheques payable to Kate Sproston Design Ltd. and with your order and contact details send to:-

Kate Sproston Design Ltd., 192 Lutterworth Road, Whitestone, Nuneaton, Warwickshire, CV11 6PG.

Returns Policy

At Kate Sproston Design we strive for high quality and craftsmanship in every product. If for any reason you are unhappy with your purchase, then please do not hesitate to contact us within 30 days of delivery, and we will direct you as to the best course of action.

Please note personalised items are none refundable unless deemed faulty. Items that are deemed faulty will be granted a refund of postage.

When returning an unwanted item it is the responsibility of the customer to arrange and pay for postage and return to:-

Kate Sproston Design Ltd., 192 Lutterworth Road, Whitestone, Nuneaton, Warwickshire, CV11 6PG.

Please include your name, address, contact details and order number, as well as the reason for the return. It is also recommended that proof of postage is obtained along with relevant insurance. Items that are lost or damaged whilst progressing through the postage system are not the responsibility of Kate Sproston Design Ltd., and the issue must be taken up with the courier in question.

The Right to Cancel

If you wish to cancel an order which is non-personalised, you can do so up to the day of dispatch. Please note that you can only cancel a personalised order if the order is not under production. If you wish to cancel a personalised order then please contact us to obtain the order status and discuss the best course of action.

Lost or Damaged Items

We cannot accept responsibility for loss or damage to items whilst travelling through the postal system, but in this event please contact us and we will work with the courier to resolve the problem as quickly as possible.

Please be aware that items sent via Royal Mail are not deemed lost until 15 working days after the delivery date for the UK, 20 working days after the delivery date for Europe, and 25 working days after the delivery date for the rest of the World.

Free UK Delivery for Orders Over £30.00

Promotion is valid on all orders, but is limited to standard Mainland UK delivery (retail customers only). Please visit our Delivery page for more information

Delivery

Items will be sent to the address provided by the customer. As most items need a signature upon receipt, we cannot send items to PO Box addresses.

Delivery lead times are approximations only and Kate Sproston Design Ltd. cannot accept any responsibility for speed of the courier service. Please see our FAQ’s page for more details on charges and delivery times.

Delivery Overseas

Any tax payable upon receipt of the delivery will be the responsibility of the customer.

Conformity of Goods

As all items at Kate Sproston Design are handmade, there may be slight variations to the finished product. Images on this website are intended to give a general description of the product. Colours may vary dependant on the monitor resolution. If you are trying to ascertain the correct colour for a particular item, please contact us and we will be happy to send you a fabric swatch.